Frequently Asked Questions
Need help? Find answers to some of the most common questions about shopping with Zenvora Collection.
*Orders
How do I know my order has been placed successfully?
After completing your purchase, you should receive an order confirmation at the email address provided during checkout. If you don't see it, please check your spam or junk folder.
Can I change or cancel my order?
If you need to change or cancel an order, contact us at support@discoverzenvora.com as soon as possible. We'll do our best to help, but changes or cancellations cannot be guaranteed once processing or fulfilment has begun.
What if I entered the wrong delivery address?
Contact us immediately with your order number and the correct address. If your order hasn't been processed or dispatched, we'll do our best to update it. Changes cannot be guaranteed once fulfilment has begun.
*Shipping & Delivery
Where do you currently deliver?
Zenvora Collection currently delivers to customers across the United Kingdom.
How long does order processing take?
Orders are typically processed within 1–3 business days before dispatch.
When will my order arrive?
Estimated delivery information will be shown during checkout where available. Delivery estimates may occasionally be affected by carrier delays, holidays, weather or other circumstances outside our control.
How can I track my order?
Once tracking information becomes available, we'll send the details to the email address associated with your order.
What should I do if my order is delayed?
If your order appears significantly delayed, contact support@discoverzenvora.com with your order number and we'll help you with the next steps.
*Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items. You have 30 days after receiving your order to request an eligible return.
How do I request a return?
Email support@discoverzenvora.com with your order number, the item you'd like to return and the reason for your request. Please wait for return instructions before sending anything back.
What if my item arrives damaged, defective or incorrect?
Contact us as soon as possible with your order number and clear photos of the issue where applicable. We'll review the situation and help with the appropriate next steps.
When will I receive my refund?
Once an approved return has been received and inspected, we'll notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
*Products
Where can I find product specifications and details?
Product features, specifications, available options and other relevant information can be found on each individual product page.
How should I care for my product?
Always follow the instructions, warnings and care information supplied with your specific item. You can also review the Product Care & Safety information available on our product pages.
What if a product is out of stock?
Product availability can change over time. If an item is unavailable, please check back later for updated availability.
*Payments & Checkout
What payment methods do you accept?
Available payment methods are displayed during checkout. Options may vary depending on the payment methods currently supported by our store.
Is my payment information secure?
Checkout is processed through Shopify's commerce infrastructure and the payment options available through our store. Payment information is handled according to the security measures applicable to the selected payment method.
*Customer Support
How can I contact Zenvora Collection?
Email us at support@discoverzenvora.com.
To help us assist you more quickly with an existing purchase, please include your order number when contacting us.
We aim to respond to customer enquiries within 24–48 business hours.
Still need help?
We're here to assist before, during and after your purchase.
Zenvora Collection
Elevate Your Living.