Shipping Policy

This Shipping Policy explains how orders placed through Zenvora Collection are processed, shipped and delivered.

By placing an order with us, you acknowledge the shipping information and terms described below.

*Shipping Destination

Zenvora Collection currently delivers to customers across the United Kingdom.

Orders placed for delivery to locations outside the markets currently supported by our store may not be accepted at checkout.

*Order Processing

Orders are typically processed within 1–3 business days after an order has been successfully placed.

Processing time refers to the time required to prepare an order for dispatch and does not include the time required for delivery after dispatch.

Processing may occasionally take longer during periods of high order volume, public holidays or circumstances outside our reasonable control.

*Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Where an order qualifies for free shipping, this will also be indicated during the shopping or checkout experience as applicable.

*Estimated Delivery

Estimated delivery information available for your order will be displayed at checkout where applicable.

Delivery estimates are provided as estimates rather than guaranteed delivery dates. Actual delivery times may vary because of carrier operations, public holidays, weather, transportation disruptions, high seasonal demand or other circumstances outside our reasonable control.

*Order Tracking

Where tracking is available, tracking information will be sent to the email address associated with your order after the relevant shipment information becomes available.

Please allow time for the carrier's tracking system to register or update a newly created shipment.

*Multiple Shipments

In some circumstances, products within the same order may be fulfilled or dispatched separately.

If your order is divided into multiple shipments, the items may arrive at different times and separate tracking information may be provided where available.

*Shipping Address

Customers are responsible for providing complete and accurate delivery information during checkout.

Please review your name, delivery address, postcode and other relevant information carefully before submitting your order.

If you discover an error after placing an order, contact us immediately at support@discoverzenvora.com with your order number and the correct information.

We'll do our best to assist if fulfilment has not yet begun, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

*Delayed Shipments

Occasionally, a shipment may experience delays after dispatch.

If your order appears significantly delayed, please contact us at support@discoverzenvora.com with your order number so we can review the available information and assist you with the next steps.

*Damaged, Incorrect or Missing Items

Please inspect your order after delivery.

If an item arrives damaged, appears defective, is different from what you ordered, or an item appears to be missing, contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs where applicable
• Any other relevant information requested by our support team

We'll review the information and advise you on the appropriate next steps.

*Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location and with other members of your household, neighbours or any safe location where the carrier may have left the parcel.

You may also need to contact the carrier using the available tracking information.

If you still require assistance, contact support@discoverzenvora.com with your order number.

*Failed or Undeliverable Deliveries

Orders may be returned or otherwise affected if the delivery information supplied at checkout is incomplete or incorrect, or if delivery cannot be completed.

If this occurs, please contact our support team. Any available resolution will depend on the circumstances of the shipment.

*Returns & Refunds

Shipping and delivery issues do not replace the terms of our return and refund process.

For information about return eligibility, damaged or incorrect products, and refunds, please review our Refund Policy.

*Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our operations, services, legal requirements or other business practices.

The latest version will be published on this page with an updated revision date.

*Contact Us

If you have questions about shipping or delivery, contact:

Zenvora Collection
Email: support@discoverzenvora.com

Please include your order number when contacting us about an existing order.

We aim to respond to customer enquiries within 24–48 business hours.