Refund Policy

At Zenvora Collection, we want you to feel confident about your purchase. This Refund Policy explains our general process for returns, damaged or incorrect items, cancellations, and refunds.

*30-Day Return Policy

We offer a 30-day return period for eligible items. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must generally be:

• In the same condition in which you received it
• Unused or unworn, where applicable
• In its original packaging, where applicable
• Accompanied by proof of purchase

To begin a return request, contact us at support@discoverzenvora.com.

Please do not send an item back without first contacting us and receiving return instructions.

*How to Request a Return

When contacting us about a return, please provide:

• Your order number
• The email address associated with your order
• The product you wish to return
• The reason for the return
• Clear photographs if the product is damaged, defective or incorrect

We will review your request and, if the return is accepted, provide instructions regarding the next steps and applicable return destination.

Items returned without first requesting a return may not be accepted.

*Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, appears defective or is different from what you ordered, contact us as soon as possible at support@discoverzenvora.com.

Please include your order number, a description of the issue and clear photographs where applicable.

We will review the information provided and advise you of the appropriate resolution based on the circumstances.

*Exceptions and Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, hygiene or safety considerations, or other applicable restrictions.

Products that have been used, damaged after delivery, altered, or returned without all applicable components or packaging may not qualify for a standard return unless the issue relates to a defect or other rights available under applicable law.

If you're unsure whether a particular item can be returned, please contact us before sending it back.

This policy does not limit any rights you may have under applicable consumer law.

*Exchanges

If you would like to exchange an item, please contact us first at support@discoverzenvora.com.

Available options will depend on the product, stock availability and the circumstances of your request.

*Return Shipping

If your return request is accepted, we will provide the applicable return instructions, including information about the return destination and return shipping where relevant.

Do not send a return to an address shown on a parcel, product package, website, or other location unless our support team has specifically instructed you to use that address for your return.

Responsibility for return shipping costs may depend on the reason for the return and any rights available under applicable law. We will provide the relevant information when reviewing your request.

*Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to your original payment method.

Please remember that your bank, card issuer or payment provider may require additional time to process and post the refund after it has been issued.

*Original Shipping Charges

Whether original shipping charges are refundable may depend on the reason for the return, the circumstances of the order, and any rights available under applicable law.

Any applicable information will be provided as part of the return or refund process.

*Order Changes and Cancellations

If you need to change or cancel an order, contact support@discoverzenvora.com as soon as possible.

We'll do our best to assist, but we cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.

If an order has already been dispatched, the applicable return process may need to be followed after delivery.

*Refunds for Damaged, Defective or Incorrect Products

If we determine that an item arrived damaged, defective or incorrect, we will advise you of the appropriate resolution after reviewing the information provided.

Depending on the circumstances and applicable consumer rights, this may include a replacement, refund, or another appropriate remedy.

*Your Consumer Rights

Nothing in this Refund Policy is intended to exclude or restrict rights that cannot lawfully be excluded or restricted under applicable consumer protection law.

Customers in the United Kingdom may have statutory rights in addition to the return arrangements described in this policy.

*Changes to This Policy

We may update this Refund Policy from time to time to reflect changes to our services, business practices, legal requirements or operations.

The latest version will be published on this page with an updated revision date.

*Contact Us

For questions about returns, refunds, damaged products or an existing request, contact:

Zenvora Collection
Email: support@discoverzenvora.com

Please include your order number when contacting us about an existing purchase.

We aim to respond to customer enquiries within 24–48 business hours.